Secure remote engineering support
Engineers keep missions moving. When systems fail, Armed Forces engineers are the ones who fix it - creative problem-solvers who make the difference between success and failure, often in hostile, resource-starved conditions.
But even the best need backup. Whether it’s an electrical fault, a pneumatics problem or a mechanical issue, an extra set of expert eyes on the problem helps.
Metro’s Secure Remote Engineering Support delivers the help that is needed - fast, secure and anywhere in the world. Securely connecting your experts with engineers in the field.
Built on NATO accredited communications, our package combines a rugged Panasonic Toughbook, Inspectron wireless tools, and optional RealWear headsets for hands-free collaboration in the toughest environments.
And for Defence Contractors, the package benefits from an advanced multi-network router for reliable connectivity anywhere in the world. Connect your enterprise network to the global telecommunications networks for extra security. Everything comes mission-ready in a custom-cut, lifetime-guaranteed Peli case.
Operations support
Keep your equipment dependable and your teams mission-ready. Your field engineers - and the support behind them - can be the difference between triumph and failure. With our proactive solutions, you’ll always have the tools to stay ready when it matters most.
Remote Support
Even the best engineers sometimes need assistance. With secure “see-what-I-see” video collaboration, your field teams get instant expert backup - anywhere, anytime and always NATO secure. All using devices compliant with the requirements Section 889 compliant devices.
Powerful tools
It's just a fact of life – more technology is getting packed into tighter spaces and that is making life challenging for engineers. Give your team the tools they need to do the job including the best wireless inspection tools on the market. The WiScope and WiTorch connected to your Panasonic Toughbook, RealWear headset, or both, can make a real difference! Local or remote expert help and great for training too.
Hands on & off
Your AI-ready Panasonic Toughbook keeps vital documentation secure and accessible - making privacy and strict operational procedures easier to follow. It works fully standalone, with no network required. Soon that same intelligence could be available from your headset - unlocking advanced AI capabilities and next generation functionality.
* Customisable options available."
Solution in-a-box
Actually it's in a Peli case. It's only right that a top quality solution get's the protection it deserves. Metro is a Peli partner because we want our customers to have the best. And when it comes to a Peli case there's no better way to protect, store and transport your Secure Remote Engineering Support kit.
CORE (for non secure environments)
Panasonic Toughbook - for documentation, remote and local support
RealWear headset with 3 years support package - for hands-free real-time remote expert support
Core professional services
OPTIONAL
Wireless inspection Torch - Inspect difficult to get to places
Wireless inspection Scope - Inspect even more difficult to get to places including inside equipment
Advanced AI for documentation analysis and support - a simple way to more quickly navigate large complex equipment servicing and support documentation
NATO accredited secure communications app operating at UK Official Sensitive "out of the box"
Advanced 4G router with multi network connectivity
Advanced 5G router with multi network connectivity and Edge computing
Ultra rugged mobile phone
Bespoke application development that can be deployed across all devices e.g. Audit workflow, Training Courses
Spatial computing application development
Bespoke support and training packages
Set up ready to go
Built to work from day one. A Metro service that supports your operations helping you to focus on your customers. Delivered complete, ready-to-go and supported.
NATO secure comms
Toughbook = Robust IT
Advanced engineering tools
Bespoke support
UK OFFICIAL SENSITIVE / NATO Restricted
out-of-the-box.
Fast, secure, cost effective.
Get started today
Metro is easy to contact and even easier to do business with. Let's discuss what you want to achieve so we can create a proposal that sets you up to succeed.
