Remote expert call centre

Remote expert is a great solution but it's not necessarily the solution for all needs.

For example, a manufacturing facility probably has many different items of equipment provided by many different vendors and supported by different suppliers.

If something goes wrong, or a worker needs help with a piece of equipment the ability to quickly and easily get in touch with the right party becomes top priority.

Based on Microsoft Teams, Metro's Remote Expert Call Centre makes it easy for your frontline workers to get the video call based support help they need, when they need it.

A photo of a water engineer wearing a RealWear Z1 headset
A photo of a water engineer wearing a RealWear Z1 headset
A photo of a water engineer wearing a RealWear Z1 headset
A photo of a water engineer wearing a RealWear Z1 headset

Frontline workers getting video help from the right experts at the right time.

Call centre agent

Connect with a call centre agent who can bring in the right support and stay in on the call or connect and drop out.

A photo of a person wearing a computer headset and looking at a computer screen
A photo of a person wearing a computer headset and looking at a computer screen
A photo of 4 menz wearing hardhats and all looking at the screen of a tablet computer
A photo of 4 menz wearing hardhats and all looking at the screen of a tablet computer

Groups of experts

We put the right people in groups by expertise, equipment supported or whatever other grouping works for your organisation. You need help - one of them will answer your call.

Smart routing

Route calls in a way that works for your organisation, your agreements and your situation to ensure frontline workers get hold of the people they need to connect with.

A photo of a group of people lookig at data and using a computer
A photo of a group of people lookig at data and using a computer
A photo of a group of people lookig at data and using a computer
A photograph of a medic wearing a RealWear headset
A photograph of a medic wearing a RealWear headset

Speak to connect

Need to connect with electricians

"Select Electricians"

Need to connect with a Cardiologist?

"Select Cardiology"

Need to connect with a Structural Engineer?

"Select Structural Engineer"

No reply, no problem

Working out of normal business hours, the experts you want are busy or not available. Not a problem - we can connect you to someone on call.

A photo of 2 men on a building site assisting a man who is on the floor
A photo of 2 men using computerm whie they sit next to each other
A photo of 2 men using computerm whie they sit next to each other

Supervision

Supervision

Supervision

From training new agents, joining calls to support the remote expert through to regulatory compliance, calls to your Remote Experts can be supervised, monitored and recorded.

Automatic reporting

With reports automatically generated you can see service performance at a glance.

A photo of some call centre statistics
A photo of some call centre statistics
An illustratio of what a large scale video call centre could look like
An illustratio of what a large scale video call centre could look like

Scalable to fit your organisation

Metro helps you scale your Remote Expert Contact Centre to fit your business needs.

Get started today

Metro is easy to contact and even easier to do business with. Let's discuss what you want to achieve so we can create a proposal that sets you up to succeed.

Connecting people, places and products. Wireless first. Handsfree first. Global first.

Registered office

Metro Communications Ltd
Units 1 To 3 The Sidings
Victoria Avenue Industrial Estate, Swanage
England, BH19 1AU, United Kingdom

Contact us

Follow us. Learn more. Buy now.

© 2024 Metro Communications Ltd. Metro is not responsible for the content of external sites.

Connecting people, places and products. Wireless first. Handsfree first. Global first.

Registered office

Metro Communications Ltd
Units 1 To 3 The Sidings
Victoria Avenue Industrial Estate, Swanage
England, BH19 1AU, United Kingdom

Contact us

Follow us. Learn more. Buy now.

© 2024 Metro Communications Ltd. Metro is not responsible for the content of external sites.

Connecting people, places and products. Wireless first. Handsfree first. Global first.

Registered office

Metro Communications Ltd
Units 1 To 3 The Sidings
Victoria Avenue Industrial Estate, Swanage
England, BH19 1AU, United Kingdom

Contact us

Follow us. Learn more. Buy now.

© 2024 Metro Communications Ltd. Metro is not responsible for the content of external sites.

Connecting people, places and products. Wireless first. Handsfree first. Global first.

Registered office

Metro Communications Ltd
Units 1 To 3 The Sidings
Victoria Avenue Industrial Estate, Swanage
England, BH19 1AU, United Kingdom

Contact us

Follow us. Learn more. Buy now.

© 2024 Metro Communications Ltd. Metro is not responsible for the content of external sites.