Social Media Manager
"81% of executives believe their businesses will compete on customer experience alone in the near future". Gartner
A solid customer experience strategy based on social media and multiple channels, is emerging as key challenge for businesses that they must address. A strategy that delivers outstanding customer service, engages people effectively and enables the business to manage its online reputation.
- Manage social media channels effectively and efficiently
- Respond to customers quickly and personally with smooth handovers
- Plan, resource and manage customer engagement teams
- Track performance and optimally manage the posting of content
- Monitor and respond to market sentiment
"On average, a B2B customer will regularly use six different interaction channels throughout the purchase process, and two-thirds come away frustrated by inconsistent experiences." McKinsey
Customers want to get in touch on their terms, how and when it suits them. They also expect us to put all the discussions into context and to communicate with them personally and relevantly too.
Let's make it easier for customers.
Metro delivers a complete online engagement solution that enables your customers to engage with your business positively and experience positive emotions at scale. Whatever social media they use we make sure you have a simple, easy to use and manage way to engage with your customers.
Orlo is the Social Media heart of the solution that transforms the customer experience and that's just the start.
Talk to Metro about our "Woe to Wow - Customer Experience" fast track packages.
Metro Communications Ltd
160 City Road
0203 906 1400