“Delighting customers doesn’t build loyalty. Reducing their effort – the work they must do to get their problem solved – does.” Harvard Business Review.
Yes, great interpersonal and communication skills, and great training are the baseline for a great customer experience. But it’s having the tools to fix customer problems – quickly, simply and effectively – that will keep your busy customers coming back.
Insights from IBM suggest that :
- Right now in 2020, 85% of all customer interactions will be handled without human agent
- Currently, in a 6 minute customer service call, 75% of that time is devoted to agents doing manual research, with valued customer interaction at a dismal 25%
- Resolving customer service issues before they arise could significantly lower customer abandonment rates
So, let’s get intelligent.
Speed is of the essence, for you as well as for your customers. You need the tools to reduce customer wait time and maximize your chances of generating value from customer engagement.
Microsoft Dynamics 365 for Customer Service is the leading next generation tool for Customer Service. Boasting a wide-ranging and advanced suite of case management tools which helps you to offer outstanding services to your customers.
- Self-service and automated tools reduces customers time and your cost
- Personalise your customer service offering
- Give your teams the tools they need to intelligently manage customer enquiries
- Crystal-clear insight on how customers engage with your organization
When you partner with Metro for Dynamics 365 for Customer Service we ensure you get the best Customer Experience solution on the market. A solution that enables your customers to contact you on their terms through whatever channel they want and get the service they deserve.
Metro Communications Ltd
160 City Road
0203 906 1400